Call-center operations are in co-ordination with our AR Analysts. We think this is one of the most vital functions in Medical Billing. The AR Call center team is truly in touch with all the parties involved in processing a Medical Bill. They are in touch with your office, the insurance Carrier and the patient so that the payment is processed without any hurdles. The AR calling team does three types of calls
1) Doctor Office calling
2) Insurance calling and
3) Patient calling
The AR calling team and AR Analysts work hand-in-hand, and make sure the claims get paid. The coordination and cooperation between these two departments benefits your practice by quickly receiving payments. The most important reason for choosing Human Medical Billing is to see our success in reducing denials for our clients.
AR caller contacts the Doctor's workplace to procure any incomplete data about the bill.
AR caller reviews the work-order given by the AR Analyst and starts calling the insurance carriers to check on the status of the claims filed with them. If the claim has been processed, AR callers get the payment information. If the claim is denied, AR callers find the reason for denial and see whether they can fix the denial while they are on the call with the Insurance Carrier. If that is not viable option, the caller will note the reason for the denial and pass it on to the AR analyst to fix the Denial. In short, the caller contacts the insurer, gets the data on all the claims given in the work order, and reports back to the AR Analyst to make sure necessary action is taken on each claim.
AR caller contacts the patient for various reasons: i) To follow-up on the monthly patient statements sent. ii) To ensure the appropriateness of the insurance data given by the patient if it's inadequate or unclear. iii) To get clarification on their insurance matters and also communicate with them the reason for the delay in processing of their claim.